FAQ
Here you’ll find the most important answers about MOVEEN and our hotel vouchers. Can’t find your question? Email us at booking@moveen.shop or call us: +39 0473 861886.
About MOVEEN
What is MOVEEN?
MOVEEN is the online shop of Moveen GmbH from Merano in South Tyrol. We sell hotel vouchers and short breaks for two in around 40 hand-picked partner hotels – mainly in South Tyrol, the Dolomites and Trentino, on Lake Garda and in Livigno. On selected offers you save up to 40 %.
Why are MOVEEN offers so affordable?
MOVEEN works directly with its partner hotels and equips them with e-bikes. Instead of money, the hotels pay us in hotel nights. We pass these nights on to you at special rates – that’s why you can save up to 40 % on selected offers.
Who is behind MOVEEN?
MOVEEN is run by Moveen GmbH, Luis-Zuegg-Straße 22, 39012 Merano (Italy). You can reach us by email at booking@moveen.shop and by phone on +39 0473 861886. Our customers’ reviews are on Trustpilot.
Vouchers and buying
How does a MOVEEN hotel voucher work?
You choose a hotel and the number of nights, pay online and receive your voucher instantly by email. You arrange your travel dates later – directly with the hotel or simply through us, subject to the hotel’s availability. The voucher is valid for 3 years.
What is the difference between flexible hotel vouchers and fixed-date trips?
With a flexible hotel voucher you choose your travel dates after buying. With fixed-date trips the travel period is already set when you buy – in return you get particularly attractive rates.
How many people does the price include?
All MOVEEN hotel offers are for two people. The room category, for example double room or junior suite, and the board are shown directly on each offer.
How do I receive my voucher?
By email right after your purchase. No waiting for the post – handy when you need a last-minute gift.
How long is the voucher valid?
Your voucher is valid for 3 years, so you have plenty of time to plan your stay.
Can I give a hotel voucher as a gift?
Yes. Flexible hotel vouchers make especially good gifts because the travel dates are chosen later. If you’d rather let the recipient pick the hotel, choose a value voucher: it is valid for 3 years and can be used across the whole MOVEEN shop.
How can I pay?
You pay securely through the Shopify checkout using one of the payment methods offered there.
Travel dates and your stay
How do I arrange my travel dates?
With flexible hotel vouchers you arrange your dates after buying, directly with the hotel or simply through us – just send us your preferred dates and we’ll take care of it. Availability at the hotel applies. With fixed-date trips this step isn’t needed.
Why is a flexible voucher worth it?
You lock in today’s price and travel later, even during the season, when hotels charge a lot more. That saves you the seasonal surcharge. You arrange your dates, subject to availability, directly with the hotel or simply through us, and the voucher is valid for 3 years.
Why is the hotel cheaper than your voucher right now?
Our flexible voucher has one price for every season: it is based on the average price of the whole season and sits below it. That is why booking directly can sometimes be cheaper in the low season. In season, however, you usually pay considerably more directly. On top of that, your price stays locked for 3 years, even if the hotel raises its prices. If you want to travel soon, our fixed-date offers are often the cheaper choice.
Which regions do MOVEEN hotel vouchers cover?
Mainly South Tyrol (for example Merano, Brixen and Bolzano), the Dolomites and Trentino (for example Val di Fassa, Val di Fiemme and Andalo), Lake Garda and Livigno. All destinations at a glance: Destinations.