Refund policy

Right of withdrawal pursuant to Legislative Decree No. 206/2005 (applicable to B2C contractual relationships)

The possibility of withdrawing from or cancelling a contract is governed by the applicable statutory provisions and applies exclusively to the products or services referred to in Legislative Decree No. 206 of 6 September 2005. This excludes, for example, services whose performance has already begun (the voucher has already been redeemed).

The information on the right of withdrawal is intended exclusively for consumers in the EU. Both vouchers supplied in physical form and digital vouchers are goods within the meaning of the Consumer Rights Directive and are therefore subject, in distance selling, to the rules governing the right of withdrawal. For both forms of voucher, the consumer has the right to withdraw from the concluded contract without penalty and without giving any reason within 14 (fourteen) calendar days of receiving the order. Any withdrawal must be addressed to Moveen GmbH, A.-Kuperion-Straße No. 30, 39012 Merano (BZ), email: booking@moveen.shop, PEC moveen@pecimprese.it, tel. +39 0473 861886. If the contract was concluded via a third-party platform, any withdrawal must instead be sent to that third party’s contact details.

If the buyer wishes to exercise the right of withdrawal, they must inform the seller of their decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, by email or by telephone). The buyer may also use the model withdrawal form, although use of this form is not mandatory.

To meet the withdrawal deadline, it is sufficient for the buyer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires. The burden of proof regarding the proper exercise of the right of withdrawal rests with the buyer.

The buyer who properly exercises the right of withdrawal will be reimbursed all amounts paid. The refund will be made without delay and in any event within 14 (fourteen) days from the time the seller was informed of the buyer’s decision, using the same means of payment used by the buyer for the original transaction, unless expressly agreed otherwise with the buyer. Moveen accepts no liability for any refund made by a third party.

Upon receipt of the communication by which the buyer informs the seller of the exercise of the right of withdrawal, the contracting parties are released from their respective obligations.